Refund policy

Return & Refund Policy

Thank you for shopping with Steakman We take great pride in the quality and freshness of our chilled sauces. Because our products are perishable food items, we have established the following policy regarding returns and refunds.

1. No Returns on Chilled Products

Due to health, safety, and hygiene regulations, we cannot accept returns on any chilled sauce products. Once a food item has left our controlled temperature environment, we cannot restock or resell it.

2. Damaged or Defective Items

We want you to enjoy your sauce in perfect condition. If your order arrives damaged, leaking, or if the cold-chain packaging was compromised during transit, please let us know immediately.

  • Reporting Period: You must contact us within 24 hours of delivery.

  • Proof of Damage: To process a claim, please email Contact@signaturesauce.com with your order number and clear photos of the damaged product and the packaging.

3. Missing or Incorrect Items

If we made a mistake and sent you the wrong flavor or missed an item in your order, we will make it right. Please contact us within 48 hours, and we will arrange for a replacement or a refund for the missing item.

4. Refunds

If a refund is approved (due to damage or error), it will be processed back to your original payment method.

  • Processing Time: Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

  • Shipping Costs: Original shipping charges are non-refundable unless the entire order arrived damaged or was sent in error by us.

5. Cancellations

Orders for chilled goods are processed quickly to ensure freshness.

  • Cancellations are only accepted if the order has not yet been packed or dispatched.

  • Once an order is in the hands of our courier, it can no longer be canceled or redirected.

Contact Us

If you have any questions about your specific order, please reach out to our team:

  • Email: contact@signaturesauce.com